Last Updated: November 2025
At High Rise Lending, your privacy is extremely important to us.
This Privacy Policy explains in clear and transparent terms how we collect, use, store, protect, and disclose the personal information you provide when using our website https://highriselending.ca or when contacting us for mortgage-related services.
By using our website or submitting information through our online forms, you consent to the practices described in this Privacy Policy.
1. Definitions
For the purposes of this Privacy Policy:
- “High Rise Lending”, “we”, “our”, “us” refers to High Rise Lending, operating in Canada.
- “Personal Information” means any information that can identify you directly or indirectly (e.g., name, email, phone number).
- “Website” refers to https://highriselending.ca.
- “Services” refers to our mortgage consultation, quote requests, assessments, and related communications.
2. Information We Collect
We collect personal information directly from you when you interact with our website or contact our team.
2.1 Information You Provide Directly
This includes:
- Full name
- Email address
- Phone number
- Province of residence
- Mortgage needs and loan amount required
- Property ownership information
- Details you include when describing your financial situation or consultation request
- Any other information you choose to provide voluntarily through our contact or consultation forms
2.2 Automatic Information (Cookies & Analytics)
When you visit our website, certain technical information may be collected automatically:
- IP address
- Browser type and version
- Pages visited
- Time spent on pages
- Device type (mobile/desktop)
- General location (city/region)
This information may be collected through:
- Cookies
- Web beacons
- Analytics tools (e.g., Google Analytics) — if enabled
You can disable cookies through your browser settings at any time.
3. Purpose of Collecting Your Personal Information
We collect your information for the following purposes:
3.1 To Provide and Improve Our Services
- Responding to your consultation request
- Contacting you regarding your mortgage inquiry
- Assessing your financial needs for personalized mortgage options
- Connecting you with trusted lenders if required (only with your consent)
3.2 Administrative and Business Purposes
- Managing and organizing submitted forms
- Improving website performance, reliability, and user experience
- Maintaining communication records
- Conducting analytics and service optimization
3.3 Legal & Compliance
We may use or retain your information if required by law or to fulfill regulatory obligations.
4. Legal Basis for Processing (PIPEDA / Canadian Law)
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), we process your information based on:
- Your consent (when submitting forms or contacting us)
- Legitimate business interests (responding to inquiries, improving services)
- Legal obligations (if required by Canadian authorities)
You may withdraw your consent at any time.
5. How We Share Your Information
We do not sell or trade your personal information.
We may share limited information in the following cases:
5.1 Trusted Service Providers
Your information may be securely processed or stored through:
- Cognito Forms (form submission and secure encrypted data storage)
- Google Workspace / Gmail (communication)
- WordPress hosting provider
- Analytics providers
These providers follow strict data protection standards.
5.2 Lender Partners (With Your Consent Only)
If your inquiry requires consultation with a mortgage lender or financial partner, we will share only the necessary details — only after obtaining your explicit consent.
5.3 Legal Requirements
We may disclose information if required to:
- Comply with Canadian laws
- Respond to legal processes
- Protect our rights, safety, or property
6. Data Storage & Security
We use reasonable administrative, technical, and physical safeguards to secure your data, including:
- Encrypted data submission (HTTPS)
- Secure form storage via Cognito Forms
- Access controls and authentication protections
- Regular updates, monitoring, and security tools
While we follow industry-standard practices, no online system can guarantee 100% security.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services
- Comply with legal, accounting, or reporting requirements
- Resolve potential disputes
You may request deletion at any time (see Section 9).
8. Your Rights
Under Canadian privacy law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your personal information
- Withdraw consent for future communication
- Request information about how your data is used
To exercise any of these rights, contact us at highriselending@gmail.com.
9. Your Choices
You may:
- Disable cookies in your browser
- Decline to provide certain personal information (but services may be limited)
- Unsubscribe from communication at any time
- Request data removal
10. Links to Third-Party Websites
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those third-party websites.
11. Children’s Privacy
Our services are intended for individuals 18 years or older.
We do not knowingly collect information from minors.
12. Updates to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a new “Last updated” date.
We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:
📩 Email: highriselending@gmail.com
🌐 Website: https://highriselending.ca